Our policies
Discover EXCELIS-SA's commitment to data protection, security and customer service.
Our commitment to you
At EXCELIS-SA, we are committed to maintaining the highest standards of ethics, security and transparency. Our policies are designed to provide you with the best possible experience while protecting your interests.
Data protection
We implement technical and organizational measures to protect your personal data against unauthorized access, improper use or disclosure. against unauthorized access, improper use or disclosure.
- Compliance with WAEMU regulations
- Securing sensitive data
- Regular systems audits
Transaction security
Our electronic payment solutions are designed with the highest security standards to guarantee safe and reliable transactions.
- End-to-end encryption
- Real-time fraud detection
- PCI-DSS certification
Service quality
We are committed to providing superior service and maintaining maximum availability of our systems.
- SLA with 99.9% availability guarantee
- 24/7 technical support
- Continuous service improvement
Regulatory compliance
We scrupulously comply with banking and financial regulations in all the countries where we operate.
- Compliance with BCEAO directives
- Compliance with anti-money laundering standards
- Ongoing regulatory watch
Other policies
Do you have any questions?
Our compliance team is available to answer any questions you may have about our policies.
Frequently asked questions
Find quick answers to the most frequently asked questions
EXCELIS implements state-of-the-art technical and organizational security measures to protect your data. This includes data encryption, restricted access, regular audits and training for our staff. We never share your data with third parties without your explicit consent, and we comply regulations.
EXCELIS holds several internationally recognized security certifications, including the PCI-DSS certification for card payment security. We also comply with ISO 27001 for information security, and we follow BCEAO guidelines for financial services in the UEMOA zone. services in the UEMOA zone.
You can report any problems via our 24/7 customer support platform. Contact us by phone on +226 76 25 11 33, by email at support@excelis-sa.com, or via the contact form on our website. We treat every request with the utmost with the utmost attention, and we promise to get back to you within 24 hours.